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Tony Satterfield

Hotel Management and Marketing Innovator


Need Help?

Please Feel Free To Contact Us. We Will Get Back To You With 1-2 Business Days.

Phone: (727) 510-0983

Hotel Policy and Procedure Support

From booking policies to ADA compliance, we are masters at providing best-practice solutions that are timely and specific to your property. It takes discipline and a big-picture viewpoint to determine the best policies and procedures for an individual hotel.

It’s easy for an owner or manager to become ‘attached’ to your hotel and end up making decisions that are more reactive than strategic. An outside perspective can help create solid business solutions that you can use to build your hotel business in the most effective way.

ADA Compliance

Compliance with ADA regulations requires more than just signage and ramps these days. Hotels everywhere are facing unnecessary lawsuits because of the lack of compliance with ADA. Guests should feel welcomed at each and every touchpoint within your hotel, but creating an accessible website is challenging given staffing and technology limitations. Our team offers end-to-end solutions to the website remediation and maintenance, keeping your digital platform in compliance with the most current standards.


Modify your policies, practices, or procedures to ensure that individuals with disabilities can make reservations for accessible  guest rooms during the same hours and in the same manner as individuals who do not need accessible rooms


Identify and describe accessible features at your place of lodging and guest rooms offered through our reservations system in enough detail to reasonably permit individuals with disabilities to assess independently whether a given place of lodging or guest room meets his/her accessibility needs


Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type


Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems


Guarantee that the specific accessible guest room reserved through your reservations system is held for the reserving guest, regardless of whether a specific room is held in response to reservations made by others